How can we help?
Start with your booking, your listing or the way your business uses Keyvra.
How do I change or cancel a booking?
Open your booking from your marketplace account. Available changes and refunds follow the cancellation policy shown for that booking. Contact support if the option you need is unavailable.
When will I be charged?
Review the total and payment terms at checkout before confirming. Your booking record shows the payment result and any next action.
How do host payouts work?
Complete the payout account setup and review its current terms. Timing can depend on the booking, provider and account status. Support can investigate a specific payout.
How do I publish a Business space?
In your workspace, review the space details, offer, availability and publication settings. Complete required setup and approval before publishing to a public channel.
How do I connect an access system?
Ask your workspace administrator to check supported providers and permissions. Complete provider authorization and verify the connection before relying on automated access.
How do memberships and credits work?
Each operator configures plan benefits and credit rules. Review your membership details and ask the operator about eligibility or billing questions.